Energy Protection Plan
Take charge of your energy independence
Your Summit + Shore Energy Protection Plan
What does it include?
The Summit + Shore Energy Protection Plan is your all-in-one membership for peak performance, long-term protection and expert support.
For just $33 per month, you receive over $750 of value every year, including:
- 24/7 real-time monitoring and instant alerts
- Usage data across six household circuits providing unique insights on where you are using your energy
- Priority access to our local support team
- One annual on-site service call out (saving $250)
- Full compliance checks and certifications (worth $200)
- Discounted panel cleaning and maintenance
- Automatic software and firmware updates
- Complete warranty management and administration
Most customers don’t discover system issues until their next bill arrives and by then, they’ve already lost weeks of savings.
With the Energy Protection Plan, we spot problems before they cost you money. Our monitoring, optimisation and admin handling deliver lower bills, greater energy independence and zero hassle.
On-site visits and maintenance
- Plan includes one call out per year (saving $250 call out fee) to home for any electrical services work
- Government mandated system checks (anti-islanding in ACT) included in your plan (normally $200 per check)
- Annual on-site inspection and preventative maintenance check
- Discounted panel cleaning service
System performance monitoring and reporting
- 24/7 remote monitoring of your solar and battery system
- Performance reporting with insights into energy generation, usage, and savings.
- Specific usage data across six household circuits providing unique insights on where you are using your energy
- Proactive alerts if system performance drops below expectations
Energy optimisation advice
- Recommendations to improve self-consumption and savings
- Optional reprogramming of systems based on new tariffs or lifestyle changes
- Notification of changes to government legislation, such as rebates and impact to customers
Real-time phone and email support
- Priority access to our support team by phone and email
- Remote diagnostics and troubleshooting
- Fast-tracked on-site service for plan members
Firmware and software updates
- Automatic updates for inverter and battery firmware.
- Smart home and energy management software tuning.
Warranty protection and admin handling
- We register and track all your product warranties for you.
- We manage the full warranty claim process on your behalf.
- Advance notifications before warranties expire.
- Include a QR code sticker inside the meter box with my customer dashboard.
Affordable pricing
$33
- $750 worth of value per year
- Real time advice
- Priority Support
Already have a solar system installed?
You could be losing over $10 a day without knowing it
Poor performance, incorrect tariffs, improper sizing, dirty panels or faulty components can reduce your savings by 10% or more. Most people only realise there’s a problem when the electricity bill arrives and by then, weeks of potential savings are gone.
Get your system back on track with our comprehensive assessment:
The cost of ignoring your system for just 40 days could equal the average price of our assessment.*
FAQs
Unsure? We've got answers
What’s included in the monthly fee?
Your own Summit + Shore my energy app, 24/7 monitoring, one free annual call out, proactive maintenance, firmware updates, and priority support.
Can I transfer the plan if I move house?
Yes. You can transfer the plan to your new house once we’ve complete an Energy Health Check.
What happens if there’s a fault?
We’ll detect most issues remotely, often before you notice. If needed, we’ll dispatch a technician quickly under your plan’s priority service.
What if I sell my home?
You can transfer the plan to the new homeowner or cancel with no penalties.
Do I have to sign a long-term contract?
Our contracts on our Energy Protection Plan are for 12 months. After the first 12 months you can cancel with 30 days notice.
Let's do it
Getting started is easy. Just give us a few details and we’ll get back to you by the end of the next business day at the latest.