Summit and Shore Energy Pty Ltd
Effective Date: 7 October 2025
ABN: 92 682 361 637
Electrical Licence Number: 2025196
1. Introduction
These Terms and Conditions set out the agreement between you and Summit + Shore Energy Pty Ltd (“Summit + Shore”, “we”, “our”, or “us”) for the use of the Summit + Shore Energy mobile application (“the App”) and the Summit + Shore energy monitoring device (“the Device”).
By using the App, accessing data generated by the Device, or participating in the Summit + Shore Energy Protection Plan, you agree to these Terms. If you do not agree, you must not use the App or Device.
Summit + Shore provides the App and Device as part of the Summit + Shore Energy Protection Plan (“the Plan”), which includes installation, monitoring, maintenance, and support of eligible solar, battery, and home energy systems. These Terms operate alongside our Privacy Policy and the terms contained in your signed proposal or contract for energy system installation and the Energy Protection Plan.
2. Eligibility and Access
Access to the Device and the App is available only to customers who hold an active Energy Protection Plan with Summit + Shore. The Device is not sold separately and cannot be purchased or installed by any third party.
You may access the App only through a compatible mobile device obtained from the Apple App Store or Google Play. There is no desktop or web-based version. You are responsible for keeping your device software up to date.
If your Plan expires or is terminated, your access to the App and Device may be suspended or discontinued in accordance with these Terms.
3. Installation and Ownership of Device
The Device is installed exclusively by Summit + Shore or our authorised technicians as part of your Energy Protection Plan. Ownership of the Device always remains with Summit + Shore unless otherwise agreed in writing.
If your Plan ends or is cancelled, Summit + Shore may, at our discretion, remove the Device from your property. You must provide us with reasonable access to your premises for removal.
You must not tamper with, modify, relocate, or attempt to remove the Device. Doing so may void your warranty and breach these Terms.
4. Licence to Use the App
Summit + Shore grants you a limited, non-exclusive, non-transferable licence to use the App solely for the purpose of monitoring your own energy system and up to six household circuits.
You must not copy, distribute, decompile, modify, reverse engineer, or otherwise interfere with the App or any software associated with it.
All rights, title, and interest in the App, Device firmware, and data systems remain the property of Summit + Shore and our trusted technology providers.
5. Data Collection, Monitoring, and Remote Access
The Device collects data from your installed energy system, including energy generation, consumption, circuit-level performance, and system health information.
Summit + Shore may access this data remotely to provide maintenance, diagnostics, performance optimisation, and technical support. We may also remotely update or reconfigure the Device firmware to maintain performance or comply with legal and technical requirements.
All data is collected and handled in accordance with the Summit + Shore Privacy Policy. Data may be stored or processed by trusted service providers under strict confidentiality and security conditions.
You acknowledge and consent to this data being used to deliver the services described in your Energy Protection Plan, including preventative maintenance, warranty fulfilment, and service improvement.
6. App Functionality and Accuracy
The App displays real-time and historical energy data from your system as measured by the Device. The data is provided for general information purposes and reflects readings recorded by your installed equipment.
While Summit + Shore takes all reasonable steps to ensure accuracy, the data may occasionally vary due to calibration tolerances, firmware updates, or measurement limitations.
Summit + Shore is not responsible for any interpretation, analysis, or decision you make based on the data shown in the App.
7. Connectivity and Availability
The Device communicates using your property’s Wi-Fi network and an internal mobile data connection. Although the Device is designed for continuous connectivity, performance may be affected by local network quality, environmental factors, or outages beyond Summit + Shore’s control.
Summit + Shore is not responsible for internet connectivity at your property or for disruptions caused by external network providers.
We may occasionally perform maintenance, updates, or improvements to the App or Device which may result in temporary interruptions to service.
8. Customer Responsibilities
You agree to keep your App login details secure and confidential, ensure reasonable network access and power supply to the Device, notify Summit + Shore promptly if you believe your login credentials have been compromised or if you notice abnormal system performance, and use the App and Device only for lawful purposes and as intended.
You must not use the App or Device in any way that could damage, disable, overburden, or impair Summit + Shore’s systems or interfere with other users’ access.
9. Warranties and Australian Consumer Law
Summit + Shore complies with the Australian Consumer Law (ACL) and all applicable statutory guarantees.
Nothing in these Terms limits or excludes your rights under the ACL. If a fault occurs that is covered by your Energy Protection Plan or contractual warranty, Summit + Shore will repair, replace, or service the Device or affected component within a reasonable period.
These warranties are in addition to your rights under the ACL and do not replace or restrict them.
10. Liability
To the maximum extent permitted by law, Summit + Shore is not liable for loss or corruption of data resulting from network outages or third-party services, interruptions caused by your internet or mobile network, unauthorised access to your account due to failure to maintain confidentiality of login credentials, or indirect, consequential, or special loss arising from use or inability to use the App or Device.
Our total liability under these Terms will not exceed the total amount paid by you under your active Energy Protection Plan for the period during which the event giving rise to the claim occurred.
This limitation does not apply to liability arising from Summit + Shore’s negligence resulting in personal injury or death, or any liability that cannot be excluded under the ACL.
11. Termination and Suspension
Summit + Shore may suspend or terminate access to the App or Device if your Energy Protection Plan expires or is cancelled, you breach these Terms, the Device is tampered with, damaged, or misused, or continued operation poses a risk to safety or system integrity.
Upon termination, Summit + Shore may remove the Device from your property and delete or archive any associated data in accordance with our Privacy Policy.
You may terminate your use of the App at any time by uninstalling it from your device.
12. Intellectual Property
All intellectual property rights in the App, Device firmware, software, graphics, interface design, and data systems are owned or licensed by Summit + Shore.
You must not reproduce, publish, or create derivative works from the App or any associated materials. All trademarks, trade names, and logos remain the property of their respective owners.
13. Updates to the App and Terms
Summit + Shore may update the App, Device firmware, or these Terms at any time to maintain functionality, comply with legal requirements, or improve user experience.
The latest version of these Terms will be available on our website and within the App. Continued use after any update constitutes your acceptance of the revised Terms.
14. Privacy
Summit + Shore collects, stores, and uses personal and system information in accordance with our Privacy Policy. By using the App or Device, you consent to the collection and handling of your information as described in that policy.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.
16. Contact
If you have any questions or concerns about these Terms, please contact us.
Summit + Shore Energy Pty Ltd
Unit 1, 9 Beaconsfield Street, Fyshwick, ACT 2609
Phone: 1300 714 714
Email: support@summitandshore.com
This policy may be updated from time to time. The most recent version will always be available on our website.
