SUMMIT AND SHORE ENERGY PTY LTD
Effective Date: 10 October 2025
ABN: 92 682 361 637
Electrical Licence Number: 2025196
1. Introduction
SUMMIT AND SHORE ENERGY PTY LTD (referred to as “Summit + Shore”, “we”, “our”, or
“us”) provides solar, battery, and energy-monitoring products and services throughout
Australia.
We are committed to protecting your privacy and managing personal information in
accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal
information.
2. Scope
This policy applies to all personal information collected when you:
- engage with our systems or devices installed at your property
- visit our websites or social media pages
- use our mobile or web applications
- request a quote, service, or installation
- communicate with us via phone, SMS, email, or online forms
- participate in promotions, surveys, or feedback requests
3. Types of Information We Collect
Identity and contact information
- Interests, feedback, and survey responses, where voluntarily provided
- Name, address, email, and phone number
- Business or company name (if applicable)
Property and system information
- Property address, roof and electrical layout, meter board photos, and installation
location details - System specifications, serial numbers, inverter and battery models, and
firmware data
Energy and device data
- Energy generation, usage, and export data
- Battery performance, device diagnostics, and system health information
Financial and transactional information
- Payment method, finance application details, rebate and grant information
- We do not store full credit card or banking credentials
Technical and usage information
- IP address, browser, device type, operating system, app version, crash logs, and cookie data
Communications and support
- Service history, correspondence, and customer support records
Marketing and preferences
- Interests, feedback, and survey responses, where voluntarily provided
4. How We Collect Information
We collect personal information:
- directly from you through forms, calls, emails, and messages
- automatically from devices, systems, and our applications
- from installation partners, suppliers, distributors, or finance providers
- via cookies, analytics, and tracking tools on our websites and applications
- from publicly available sources or authorised third parties where permitted by
law
If you provide personal information about another individual, you must have their
consent to do so.
5. Why We Collect and Use Information
We collect and use personal information to:
- design, quote, install, and maintain energy systems
- provide real-time monitoring, performance reporting, and alerts
- manage warranty claims, maintenance, and after-sales support
- process payments, rebates, and finance applications
- comply with legal and regulatory requirements
- improve our systems, services, and customer experience
- send safety, service, or maintenance notifications
- send marketing and promotional material (you may opt out at any time)
- generate aggregated and de-identified data for analysis and reporting
We will not use your personal information for purposes other than those listed above
unless required or permitted by law, or with your consent.
6. Cookies and Analytics
We use cookies and analytics tools on our websites and applications to:
- operate core functionality and remember your preferences
- analyse usage and performance trends
- improve security and prevent fraud
- tailor content and advertising to your interests
You may disable cookies in your browser or device settings, although some functions
may not work as intended.
7. Disclosure of Personal Information
We may disclose personal information to:
- service providers who host, store, or process information on our behalf
- installation partners, contractors, and technical support providers
- finance partners and payment processors (when applicable)
- manufacturers, suppliers, and distributors for warranty and maintenance
- electricity networks, regulators, and government rebate administrators
- analytics, IT, and marketing service providers under confidentiality obligations
- professional advisers, insurers, and auditors
- government authorities or regulators when required by law
- a purchaser or successor entity in the event of a business transfer or sale
We do not sell or rent personal information to third parties.
8. Overseas Disclosures
Some service providers may be located outside Australia or use overseas data centres.
Before disclosing personal information internationally, Summit + Shore takes
reasonable steps to ensure the recipient handles it consistently with the Australian
Privacy Principles, including by applying contractual, technical, and organisational
safeguards.
9. Data Security
We take reasonable precautions to protect personal information from misuse, interference, and unauthorised access. These measures include:
- encryption in transit and at rest
- user authentication and role-based access controls
- secure data storage and transmission
- regular backups, monitoring, and system testing
While we strive to safeguard information, no online or electronic system is completely
secure, and you share information with us at your own risk.
10. Data Retention and Deletion
We retain personal information only as long as necessary for the purposes outlined in
this policy or as required by law.
Typical retention periods:
- Customer account and system data: retained for the duration of the customer
relationship and for 7 years after the final interaction or warranty expiry - Energy and telemetry data: retained as needed for monitoring and service
performance, then archived or de-identified - Marketing data: retained until you opt out or for 2 years after your last interaction
Once no longer required, personal information is securely deleted or de-identified.
11. Access, Correction, and Deletion
You have the right to:
- request access to personal information we hold about you
- request correction of inaccurate or incomplete information
- request deletion of information no longer required for our business or legal
obligations
Requests should be made in writing to our Privacy Officer. We will respond within a
reasonable period, usually within 10 business days. If we are unable to fulfil your
request, we will explain why and outline your options.
12. Notifiable Data Breaches
In the event of a data breach that is likely to result in serious harm, we will:
- take immediate steps to contain and assess the breach
- notify affected individuals
- report the breach to the Office of the Australian Information Commissioner
(OAIC) in accordance with the Notifiable Data Breaches Scheme
We maintain a documented incident response plan and records of all data breaches.
13. Children
Our products and services are intended for adult customers. We do not knowingly
collect personal information from individuals under 18 years of age. If we become
aware of such information, we will delete it where appropriate.
14. Third-Party Links and Embedded Content
Our websites and applications may include links or embedded content from third-party
providers. These providers have their own privacy practices, and we are not responsible
for their handling of personal information.
15. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be
available on our website and within our applications. We will notify users of significant
changes via email, app notice, or website notification.
16. Contact and Complaints
Privacy Officer
SUMMIT AND SHORE ENERGY PTY LTD
Unit 1, 9 Beaconsfield Street, Fyshwick, ACT 2609
Phone: 1300 714 714
Email: support@summitandshore.com
If you believe we have breached your privacy or mishandled your personal information,
please contact us in writing. We will acknowledge your complaint within 5 business
days and aim to resolve it within 10 business days.
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
