Summit + Shore Privacy Policy
Effective Date: April 2025
1. Our Commitment to Your Privacy
At Summit + Shore, we’re committed to protecting your personal information and handling it with responsibility, transparency, care, and integrity. This policy outlines how we collect, use, store, and share your information and how you can access or update it if needed.
If you have any questions about this policy or our data practices, please get in touch. We’re here to help.
2. What This Policy Covers
This policy applies to personal information we collect and hold through our operations, including when:
- You visit our website or social media channels
- You engage us to quote or install a system
- You contact us via phone, email, SMS or web form
- You participate in surveys, promotions, or provide feedback
It outlines:
- What personal information we collect
- How we collect and store it
- How we use and share it
- How to access or correct your information
- How to make a complaint
We also handle the personal information of non-customers (e.g. referees, property contacts, or social media interactions) with the same care and standards outlined in this policy.
3. What Is Personal Information?
Under the Privacy Act 1988 (Cth), personal information is any data or opinion that identifies you or could reasonably identify you. Examples include your name, contact details, property address, energy usage data, quote or project preferences, and online interactions.
4. What We Collect (and How)
We collect personal information directly from you or from authorised third parties. Examples include:
- Name, phone number, email address, and postal address
- Property details (e.g. roof type, meterbox, electrical layout)
- Energy usage and system preference data
- Payment method information (no card details stored)
- Customer communications and feedback
- Online activity and analytics via cookies, forms, or tracking tools
We may collect your information through phone calls, emails, online forms, social media messages, cookies, or through third parties like finance providers and hardware manufacturers.
5. Why We Collect It
We collect this information to:
- Provide accurate quotes and install systems
- Deliver and support our services
- Manage customer communication and support
- Improve our business, systems, and service delivery
- Comply with regulatory and warranty requirements
- Process warranties, rebates, or system monitoring
6. How We Protect It
We store your data securely using encrypted platforms and restrict access to authorised team members only. We implement regular checks and safeguards (e.g. secure cloud systems, data access control, password protection, and regular backups) to protect your data from loss, misuse, or unauthorised access.
7. Who We May Share Your Information With
We may share relevant personal information with:
- Energy providers for grid connection approvals
- Hardware manufacturers for warranty or monitoring setup
- Finance partners (if applicable)
- Regulatory bodies if legally required
- Service providers (e.g. web, IT, marketing) under strict confidentiality
We do not sell or rent your data to third parties.
8. Marketing and Communication Preferences
You may receive service updates or promotional content from us via email or SMS. You can unsubscribe anytime by:
- Clicking “unsubscribe” in an email
- Replying “STOP” to SMS
- Contacting us directly
Even if you opt out of marketing, we’ll still send you essential service communications (like job updates or T&Cs).
9. Cookies and Online Tracking
We use tools such as Google Analytics and cookies to understand how visitors use our site. This helps us improve your experience and the way we deliver our services.
Some pages may also use tracking tools to personalise ads or analyse usage patterns. You can manage cookie preferences via your browser settings.
10. Overseas Disclosure
While most data is held within Australia, we may work with service providers or manufacturers who are based overseas. Where this occurs, we ensure those parties comply with Australian privacy standards.
11. Access, Corrections & Complaints
You have the right to access, correct or request deletion of your personal information.
If you wish to do so, or if you’d like to raise a concern, please contact:
Privacy Officer
Summit + Shore Energy
PO Box 301, Canberra ACT 2601
[email protected]
1300 714 714
We aim to respond to all privacy-related queries or complaints within 10 business days. Privacy complaints will be managed through our standard complaints procedure. If you’re not satisfied with the outcome, you may contact the Office of the Australian Information Commissioner (OAIC).
This policy may be updated from time to time. The most recent version will always be available on our website.
